LAHORE(National times)- The Punjab Safe Cities Authority has introduced a modern online tracking system for complaints registered on its 15-helpline, marking another step toward public welfare and transparency. Under the new system, citizens can monitor the progress of their complaints online 24/7. Once an FIR is registered, a download link, the complaint’s e-tag number, and details will be sent via WhatsApp. Residents can download their FIRs from home and verify the information. Applicants will receive a username and password via message, allowing them to check the status of their complaint and provide feedback. Through the Virtual Women Police Station, women can access legal guidance and follow-up services from home. Under the Safe City post-FIR follow-up service, affected women are kept in continuous contact, ensuring proper assistance. Citizens can check the latest status of their complaints at feedback.psca.gop.pk or contact the Virtual Women Police Station by calling 15 and selecting option 2